Frequently Asked Questions

Your original photo is used only to create your custom artwork. We will never use your original photo publicly. We will ask for your approval to feature the finished artwork in our portfolio, website, social media, or marketing materials. We will only share it publicly if you give us permission. Saying no is completely fine and will not affect your order.

No. The preview is meant to show the creative direction, not an exact pixel-for-pixel final result. Because your artwork is handmade, natural differences in brushwork, texture, color, and artistic interpretation are part of the process.

Yes. Before your artwork is shipped, you will have a chance to review the final creation and approve it.

Yes. If needed, you may request reasonable revisions before shipping. We want you to feel confident about the final artwork before it is sent out.

Reasonable changes may include adjustments to details such as facial features, color tone, background elements, or other parts of the artwork based on your original photo and approved direction.

Please contact us as soon as possible. If production or shipping has not started, we will do our best to help. Once production has started, changes to the photo, style, size, or other order details may not always be possible. Once an order has shipped, the shipping address can no longer be changed by us.

Once you approve the final artwork, we will prepare it for shipment. After approval, the order moves into the final shipping stage and can no longer be changed, canceled, or refunded for general preference reasons.

Yes. You may cancel your order for a full refund before the artist has started working on your painting.

Once the artist has started, your order is considered in production. At that point, the order may only be eligible for a partial refund depending on how much work has already been completed.

Damage, loss, or verified production defects are handled separately.

Approved refunds are usually processed within 5–10 business days. Your bank or payment provider may take additional time to post the funds.

Because each portrait is custom-made based on your approved direction, we cannot accept returns or refunds for general taste, style preference, or change-of-mind reasons.

Please contact us within 30 days of delivery and include photos of the artwork, packaging, and shipping box.

Depending on the situation, we may offer a repair, replacement, remake, or refund.

A defect may include:

• Wrong item sent
• Incorrect size or option
• Severe damage to the canvas, frame, or painting surface

Because every artwork is handmade, the following are not usually considered defects:

• Small differences in brushwork or texture
• Slight color differences between screen preview and finished artwork
• Natural artist-made variation
• Minor differences caused by lighting, display settings, or material texture
• General style preference after the approved direction has been followed

Colors may vary slightly between your screen and the finished artwork. Screen brightness, display settings, lighting, paint texture, and framing materials can all affect how the final piece looks in person.