Refund & Revision Policy
Every painting is created to order by an artist using your photo and selected details. This policy explains what can be changed, canceled, revised, or refunded at each stage.
Before the artist starts, the order can be canceled for a full refund.
Reasonable refinements are included while the final artwork is still being reviewed.
If the artwork arrives damaged or clearly defective, contact us within 30 days of delivery.
How The Policy Works
The earlier you contact us, the more flexibility we have. Once an artist is already producing the piece, the policy shifts from cancellation toward revision and issue resolution.
Contact Us
To request a cancellation, revision, replacement, or refund, please contact us at:
Please include your order number so we can help you faster.
Cancellation Before Painting Begins
You may cancel your order for a full refund before your artist starts working on the painting.
Once the artist has started, the order is considered in production and can no longer be cancelled for a full refund.
Free Revisions Before Shipping
We offer free revisions before your painting is shipped.
If we share a preview before shipping, you may request reasonable adjustments to help the artwork better match your original photo and order request.
This may include details such as facial features, colors, background, or other small refinements.
Major changes outside the original order request may require additional time and may not always be possible.
Damage or Defect Within 30 Days
If your painting arrives damaged or has a clear production defect, please contact us within 30 days of delivery.
After reviewing the issue, we may offer a replacement, repair, or refund depending on the situation.
Please include your order number and clear photos of the issue. If the package was damaged during shipping, please also include photos of the packaging.
Handmade Artwork Disclaimer
Each painting is handmade, so small variations in brushwork, texture, and artistic interpretation are part of the custom artwork process. These natural differences are not considered defects.
Color may also appear slightly different in person than on a screen due to display settings and lighting conditions.
Small differences in texture, brush character, and screen-to-real color are normal in a handmade piece and are not considered defects on their own.
Next Step
The smoother the expectations, the calmer the order feels. Explore directions first, then move forward knowing how revisions and refunds are handled.