Cancellation Before Painting Begins
You may cancel your order for a full refund before your artist starts working on the painting.
Once the artist has started, the order is considered in production and can no longer be cancelled for a full refund.
Refund & Revision Policy
Every painting we create is custom-made by an artist based on your photo and order details. We want the process to feel clear, fair, and worry-free.
Free Revisions Before Shipping
We offer free revisions before your painting is shipped.
If we share a preview before shipping, you may request reasonable adjustments to help the artwork better match your original photo and order request. This may include details such as facial features, colors, background, or other small refinements.
Major changes outside the original order request may require additional time and may not always be possible.
Damage or Defect Within 30 Days
If your painting arrives damaged or has a clear production defect, please contact us within 30 days of delivery.
After reviewing the issue, we may offer a replacement, repair, or refund depending on the situation.
Please include your order number and clear photos of the issue. If the package was damaged during shipping, please also include photos of the packaging.
Handmade Artwork Disclaimer
Each painting is handmade, so small variations in brushwork, texture, and artistic interpretation are part of the custom artwork process. These natural differences are not considered defects.
Color may also appear slightly different in person than on a screen due to display settings and lighting conditions.